Privacy policy
How Point Agency in Egypt handles website, app and company workspace data.
Who we are
Point Agency, Egypt, operates pointagency.online and the Point Agency apps. Contact abdelrahman@pointagency.online for privacy enquiries or requests to access, correct or delete your data and account.
Data we process
Data may include your name, phone, email, company details, property enquiries, responses, messages and attachments you choose to provide. We also process login and session records, IP addresses, enquiry sources, invitation link activity and device or push notification identifiers when enabled. Operational, wallet and payment records support the service; payments are processed through the configured payment provider.
How we use data
We use data to create and verify accounts, review companies and enquiries, provide customer management and enquiry distribution, communicate about the service, protect accounts, prevent abuse and record operations. Opening an invitation link alone does not provide WhatsApp consent. Marketing communications follow consent settings and requests to stop contact.
Access and sharing
Authorised Point Agency personnel and the relevant company access data according to workspace permissions. Enquiry distribution or marketplace services may disclose contact details to the receiving company through the approved delivery or acceptance process, with previews masked beforehand. Hosting, messaging, verification, notification, payment and integration providers may process data needed for an enabled service. When AI qualification is enabled, necessary conversation content may be sent to the configured provider, with human escalation available. Some providers may operate outside Egypt; contact our official email for details of providers used.
Retention and protection
We retain data needed to provide the service, protect accounts, settle obligations and maintain operational records, with access limited by permissions. Financial or security records and isolated backups may need to remain; there is currently no single automatic deletion period for every data category. When reviewing deletion requests, we explain what will be deleted and what must be retained and why. The service uses HTTPS, and private media requires authorised access.
Your requests and account deletion
Email abdelrahman@pointagency.online to request access, correction, withdrawal of consent or deletion of your account and associated data. Include your account identifier or registered phone and company name if relevant. Never send a password or OTP. We verify your identity and authority before acting and explain effects on the account, subscriptions, shared records and necessary retention. Uninstalling the app or signing out does not delete your account. See /en/account-deletion for request details.
Policy updates
Last updated: 2 October 2026. This policy covers Point Agency websites, apps and services; external services have their own policies. Contact our official email with questions about changes.